Frequently Asked Questions
How about the Installation & Adjustment?
After the equipment arrives, customers simply need to connect the machine to electricity and an air compressor. The machine is shipped fully packed, so no additional installation is required. A forklift can be used for unloading.
Do you provide training for operation?
Yes, we provide technical training covering equipment structure, maintenance, and operation. This ensures your staff can handle the equipment proficiently and address general issues. English instructions are supplied with each machine.
How is the quality of the products assured?
Each machine is tested and pre-adjusted according to real samples. We provide videos for inspection before shipping to ensure quality and customer satisfaction regarding design and manufacture.
What are the warranty terms?
We offer a 12-month maintenance period for issues related to design, manufacture, or material quality. Relevant parts and effective services are provided for free during this period, followed by life-long technical support.
Are the materials safe for cosmetic use?
Yes, our materials (PS/AS/ABS) are tested and come with SGS certificates to ensure they meet the safety standards required for cosmetic packaging.
Is customization available for logos and shapes?
Absolutely. We accept OEM/ODM orders, allowing for customized sizes, shapes, and logo printing to match your brand requirements.