Frequently Asked Questions
Q1: What are the available trade terms?
A1: We support Ex-work factory, FOB, and CIF terms to facilitate international shipping requirements.
Q2: What is the quality warranty period for the packaging?
A2: We provide a comprehensive one-year quality warranty for all our printed packaging products.
Q3: How many color options can I choose from?
A3: We offer over 50 standard colors. We can also provide a Pantone color card for selection, and custom colors are available upon request.
Q4: What is the typical production lead time?
A4: Sample production takes 7-10 days. Mass production usually requires 15-20 days in regular seasons and 25-30 days during peak periods.
Q5: Do you provide design support for custom packaging?
A5: Yes, our design team offers 2 rounds of free revisions based on your logo. We accept AI, PDF, and PSD file formats.
Q6: How do you handle product damage during shipping?
A6: If damage occurs, please provide photos within 3 days of receipt. We will arrange replacements for damaged parts within 7 days.